ABOUT ME:
Hi, I’m Rizaldy Yet, but you can call me Zhai. In professional settings, I go by Riz. I am a dedicated and resourceful professional with over 10 years of experience in the BPO industry. At 34 years old, I bring a wealth of experience, having worked in roles such as Customer Service Representative (CSR), Quality Analyst, and Subject Matter Expert (SME). These experiences have helped me develop strong communication, problem-solving, and multitasking skills, allowing me to adapt seamlessly to different roles and responsibilities.
I have always been passionate about efficiency, organization, and customer satisfaction. Over the years, I’ve honed my ability to handle high-pressure situations, provide top-tier support, and streamline processes to enhance productivity. Whether assisting customers, analyzing data for quality improvement, or training new hires, I consistently strive to optimize workflows and create solutions that save time and effort.
Now, as I transition into a career as a Virtual Assistant (VA), I am excited to bring my expertise in administrative support, customer service, data entry, and email management to businesses and entrepreneurs. I thrive in fast-paced environments where organization and attention to detail are key, and I enjoy finding ways to improve efficiency while maintaining a high level of accuracy. My experience working in customer-centric roles has given me the ability to anticipate needs, handle multiple priorities, and deliver excellent service in every interaction. I understand the importance of reliability, discretion, and proactive problem-solving—skills that are essential in ensuring smooth business operations.
I take pride in my resilience and adaptability. Throughout my career, I’ve faced challenges and setbacks, but I’ve always used them as opportunities to grow and improve. The lessons I’ve learned from overcoming obstacles have made me more resourceful, allowing me to approach new opportunities with confidence and a proactive mindset. I believe that adaptability is one of the most valuable traits in today’s fast-changing work environment, and I continuously strive to improve my skills, stay updated on industry trends, and explore new tools that can enhance efficiency.
Outside of work, I enjoy staying at home—not just because it’s my comfort zone, but because it’s something I’ve worked incredibly hard for. Owning my home is one of my greatest achievements, and I take pride in appreciating the space I built through dedication and perseverance. It’s a place where I recharge, reflect on my journey, and focus on personal interests like singing and staying connected with friends and family through social media. I’ve learned that success isn’t just about professional growth—it’s also about creating a life that brings fulfillment and balance.
My passion for technology and digital services keeps me engaged with new platforms, software, and automation tools that enhance productivity—skills that I bring into my work as a Virtual Assistant. Whether it’s optimizing workflows, organizing schedules, or managing communications, I am always looking for ways to simplify tasks and create efficient systems that save time and effort.
Whether I’m providing top-notch customer support, managing emails and schedules, or streamlining administrative processes, my goal is to help businesses and individuals succeed by creating organized, efficient systems. I am always looking for ways to add value, think strategically, and maintain a positive, proactive approach in every task I take on. I believe in the power of continuous improvement, and I am excited to contribute my skills, dedication, and passion to any team or project I become a part of.
Frequently Asked Questions
Here are some common questions about me.
I’m Rizaldy Yet, but I go by Riz at work. With 10 years of experience in the BPO industry, I specialize in customer service, email management, and administrative support. Now, I’m transitioning into a Virtual Assistant role where I handle administrative tasks, manage emails, schedule appointments, organize documents, and communicate with clients to help businesses stay organized and efficient.
I enjoy working in structured environments, and my experience in customer service and administration has given me the skills to help businesses stay organized. I love the flexibility that comes with remote work, allowing me to contribute to businesses while maintaining a balanced work-life dynamic.
I handle a variety of administrative tasks such as email management, data entry, document organization, scheduling appointments, and responding to client inquiries. Essentially, I help businesses streamline their operations by keeping things organized and ensuring everything runs smoothly.
I prioritize tasks based on urgency and deadlines, breaking them down into smaller, manageable steps. I use tools like Google Calendar and task lists to stay organized and ensure I don’t miss anything. My experience in fast-paced customer service environments has honed my ability to manage multiple tasks without compromising on quality.
I’m proficient in Microsoft Office (Excel, Word, Outlook), Google Workspace (Docs, Sheets, Calendar), and CRM platforms like ServiceNow. I’m also comfortable using ticketing systems, chat support tools, and communication platforms like Slack. I’m always ready to learn new tools and adapt to what my clients need.
I take confidentiality seriously. In my previous roles, I’ve worked with sensitive customer and employee data, following strict security protocols. I store information securely and ensure that no data is shared without proper authorization.
Yes, I’ve worked remotely as a Benefits Administrator at Foundever, managing employee benefits for U.S.-based companies. I’m comfortable with remote communication tools and am able to stay productive while working from home.
I remain calm and professional, listen to the client’s concerns, and focus on finding a solution. If necessary, I escalate the issue while maintaining a positive and respectful approach. My experience in customer service has taught me how to handle challenging situations effectively.
I would assess both tasks and prioritize accordingly. If the urgent task requires immediate attention, I’d switch focus while ensuring the original task is rescheduled. I’d also communicate with my client to align on priorities.
I use tools like Google Calendar for scheduling and email folders for sorting messages. I create detailed task lists to stay on track and ensure that everything is prioritized. Staying organized is key to working efficiently remotely, and I make sure I’m always on top of my tasks.
Yes, I’m very self-motivated. In my past roles, I handled customer inquiries and email management without direct supervision, ensuring everything was done accurately and on time. I’m confident in my ability to manage tasks independently.
I break down tasks into smaller chunks and prioritize based on urgency. If necessary, I communicate with my client to adjust expectations. My goal is always to meet deadlines while maintaining the quality of my work.
I take responsibility for any mistakes and correct them immediately. If the mistake affects my client’s business, I let them know right away and work on a solution. I also learn from each mistake to avoid repeating it in the future.
I do my research, use available resources, and ask for guidance if needed. Once I understand the task, I make sure I can complete it efficiently and effectively.
I prioritize clear, consistent, and timely communication with my clients. I make sure to provide regular updates, clarify instructions when needed, and ask questions to ensure everything aligns with my client’s expectations.
I welcome feedback because it helps me grow. I listen carefully, apply the feedback, and refine my approach to ensure I meet my client’s expectations. Constructive criticism helps me improve continuously.
With 10 years of experience in customer service, email management, and administrative support, I bring a high level of professionalism, efficiency, and dedication to every task. I’m proactive, detail-oriented, and skilled at handling multiple responsibilities, making me a reliable choice for anyone needing a Virtual Assistant.
I have experience in customer service, employee benefits administration, and digital platforms. However, I’m flexible and can adapt my skills to support industries like e-commerce, healthcare, and tech support.
I see myself growing in the Virtual Assistant field, taking on more specialized tasks like project management or executive assistance. I aim to continue developing my skills and contributing to the success of the businesses I support.